FREE SHIPPING AND FREE RETURNS | SECURE PAYMENTS | PREMIUM CUSTOMER CARE


GENERAL

Basically, our sales are not timed, but we aim for two sales per calendar year, one at the end of the summer and one in January shortly after the Christmas holidays.
Depending on availability, there may only be a small number of items on sale. If an item is in the shopping cart, it will not be saved or reserved, so you should buy as early as possible and be among the first to know about our sales. Therefore, sign up for our newsletter right here.

We do not currently sell gift vouchers and e-vouchers. However, we are working on a solution that should be available soon.

The item of your choice is out of stock. Contact customerservice@maxilite.ch, we will be happy to help you find a similar item and inform you when it is back in stock.

Unfortunately, we cannot reserve items for you. Even items that are in your shopping cart are not reserved there.

If an item is already on sale, no additional discounts or promo codes can be claimed.


PRODUCT INFORMATION

Quality and design are our top priorities at Maxilite, which is why we produce our entire fashion and accessorie range 100% with well-known quality manufacturers in Portugal, who also supply other luxury labels.
Although our garments are basically dimensionally accurate, they are individually proportioned and can be different due to different materials.

Find out more about our measurements here and find your perfect fit in our fit guide.

Find out more about our measurements here and find your perfect fit in our fit guide.
Depending on the product, the proportions can be different. You should therefore definitely familiarize yourself with our fit guide to find the perfect fit. Of course, we strive to offer products that are as consistent in size as possible, but there is always a certain variance due to different materials and cuts.
We are proud of our excellent product quality. If the item you have purchased still has a manufacturing defect, please contact customerservice@maxilite.ch and let us know the error, as well as the invoice number, we will exchange the item for you. If you have purchased the item from one of our specialist dealers, please contact them directly. 
Unfortunately, we cannot offer a repair service. However, we are proud of our excellent product quality. If the item you have purchased still has a manufacturing defect, please contact customerservice@maxilite.ch and let us know the error, as well as the invoice number, we will exchange the item for you. 


RETURNS & EXCHANGES

The ordered items do not fit? No problem! You can arrange a return within 30 days of receipt of the goods to have them refunded or exchanged. Of course, the returned items must be in their original packaging and unworn and contain all product labels.

*If the return conditions are not met, we reserve the right to reduce or refuse refunds or to return the products to the customer.
The ordered items do not fit? No problem! You can arrange a return within 30 days of receipt of the goods for a refund or exchange. Of course, the returned items must be in their original packaging and unworn and contain all product labels
  1. Place the items for return (in their original packaging, with all labels and unworn) back in the shipping box.
  2. Fill in the supplied return slip and enclose it with the package.
  3. Write an e-mail to Customerservice@maxilite.ch (Subject: Returns). You will receive a reply e-mail.
  4. You will receive a reply e-mail. Reply to this email to provide us with your full address and phone number.
Once we have your address and phone number, we can instruct UPS to pick up your package. If you are not at home when the UPS driver comes by, they will contact you.
The refund of the purchase price will be made automatically after the return has arrived with us.
If you can no longer find the return slip, you can also download and print it out again here.


Yes. Use the supplied return slip for your return and follow our returns process, then the return is free of charge.

Off-peak hours, returns will be processed within 72 hours of receipt at our distribution center.

We are proud of our excellent product quality. If the item you have purchased still has a manufacturing defect, please contact customerservice@maxilite.ch and let us know the error, as well as the invoice number, we will exchange the item for you. If you have purchased the item from one of our specialist dealers, please contact them directly.
Use "Claim Request" as the subject and send us the following information:
  • name, address and telephone number,
  • Pictures of the article
  • Meaningful images of the error
  • Description of the error
  • Proof of purchase




ORDER & PAYMENT


You want to change or cancel your order. Please send us an e-mail to customerservice@maxilite.ch immediately. If the order is not yet in process, we can still make changes. However, this is not possible during peak hours and sales.

Your order has not arrived completely? Please contact customerservice@maxilite.ch and let us know your order number and tracking information.

No. Currently, we cannot offer a gift wrapping service.

You can find out whether your order has already been shipped by e-mail. The shipping notification also includes the tracking number, so you can monitor the progress of the shipment.

As soon as you have packed an item into the shopping cart, you can enter the voucher code in the field provided there. Don't forget to tick the box so the voucher code is booked.
You have the right to revoke your contract within fourteen days without giving reasons. More information can be found here.


SHIPPING & DELIVERY


Since our goods for the European continent are shipped from Germany. Our delivery times are usually as follows:
  • Germany 1 working day
  • Europe 3-5 working days
  • ROW 3-10 days
For the delivery of our goods, we rely on the professionals of UPS, who do their best to ensure the fastest possible delivery. Nevertheless, all shipping times are estimates without guarantee. Especially at peak times, there may be delays.
Once your order is on its way to you, you will receive an email with the tracking number so that you know exactly where your order is. Deliveries are only made on weekdays, from Monday to Friday.



Currently, all orders are supplied from Europe.

No. At Maxilite you will not be charged any processing and customs fees.
To see where your order is in the shipping process, you can check the tracking number on the UPS website itself. We have sent you the tracking number with the shipping notification.

A shipping notification email with your tracking number will be sent once our distribution center has finalized your order and it is ready to ship. 

The tracking status may not initially contain any information, but it will take action in the evening when the carrier has picked up the package at our distribution center.
If your package is marked as shipped on a day that is not a business day, tracking will not be active until the next business day.

Shipping is always standard at maxilite, but free of charge.
Maxilite offers worldwide free shipping costs.